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Device Issues click here

 

If your child is experiencing any of the following issues with his/her device, please email the IT Help Desk at helpdesk@mapleton.us or call the Help Desk at 303.853.1057.

  • Physical repairs/damage-  keys falling off, battery won’t charge, the screen is cracked, etc.
  • Technical issues/concerns - won’t turn on, needs to refresh or reboot, etc.
  • Difficulties using/navigating the device - password needs reset, log in is incorrect, needs specific apps, etc.

 Please include the following information: 

  • Student’s first and last name
  • Student’s school and grade
  • Your contact information – home phone, cell phone, and email  
  • Please tell us if the device is a Chromebook or iPad
  • The Asset tag number from the back or bottom of the device ( looks like a barcode, begins with the letter A)
  • A description of the problem

Your Help Desk request will be assigned to an IT technician who will contact you immediately to address the issue or schedule an appointment to swap your device.