Step 1: Access 2-Way Chat

You can use 2-Way Chat through the Mapleton Mobile App or from any web browser on your computer.

Please note: The Chat feature is only available to students in grades 9-12.

Apple Devices - iPhone & iPad (iOS)

1. Download the Mapleton Public Schools app from the Apple App Store.
2. Tap Get and complete the installation if prompted.
3. Open the Mapleton app on your device.
4. Sign in using your Mapleton Public Schools email address.

Android Devices

1. Download the Mapleton Public Schools app from the Google Play Store.
2. Tap Install to download and install the app.
3. Once installation is complete, open the Mapleton app from the Play Store or your home screen.
4. Sign in using your Mapleton Public Schools email address.

Desktop or Laptop Computer

Prefer to use a web browser? Access 2-Way Chat from any computer by visiting the web-based platform and signing in by using the "2-Way Chats" icon.

Note: Families can use either the mobile app or the web version. Messages, notifications, and conversations will stay synced across all devices.

Step 2: Log In and Set Up Your Account

1. Enter your username.
   • Your username is the email address listed as your district student email address.

2. You'll be automatically promoted to use Mapleton's Single Sign-On process.

3. Choose your preferred language.
   • After logging in, you'll be prompted to select the language you'd like the app to display.
4. Set your notification preferences.
   • Select Allow Notifications to receive messages and updates through the app.
   • Your device may display an additional prompt asking for permission to send notifications. Be sure to select Allow.
5. Customize chat notifications.
   • You can choose when and how you'd like to receive chat notifications, giving you control over your communication preferences.
      

Step 3: Access Chats (Mobile App Only)

Once you are logged in to the Mapleton Mobile App, locate the Chats icon in the bottom navigation bar. Tap the icon to open your conversations and begin messaging.

From there, you can view existing chats or start a new conversation directly with teachers or coaches.

Using a desktop or laptop computer?
After signing in, you will be taken directly to the Chat dashboard where you can view and manage your conversations immediately.

Finalsite Chat is Mapleton's secure, district-approved platform for communicating with families and students. This page provides everything you need to get started, manage your chat rooms, and make the most of the platform.

Finalsite support articles for teachers

The following Finalsite support articles provide step-by-step guidance for each area of the Chat feature.

• Chat for teachers: Getting started – Download the app, log in, and navigate your account.
• Chat for teachers: Web chat option – Access Finalsite Chat through a browser using a URL.
• Chat for teachers: Understand posting permissions – Learn about the Chat Manager role and what it allows you to do.
• Chat for teachers: Connect, collaborate, and manage preferences – Send messages, create rooms, manage notifications, and set quiet hours.
• Finalsite Chat master guide – A comprehensive overview of all Chat features for reference.

What Finalsite Chat allows you to do:

• Communicate with families: Send messages to parents and guardians through secure one-way or two-way chat rooms.
• Manage chat rooms: Create and moderate classroom or group chat rooms synced from your student information system.
• Direct messaging: Send private 1:1 messages to individual parents, guardians, or colleagues.
• Auto-translation: Messages are dynamically translated so families can read and respond in their preferred language.

How to access Finalsite Chat

Teachers and coaches can access Finalsite Chat in two ways:

• Mobile app: Download the district's branded app from the Apple App Store or Google Play Store. Search for Mapleton Public Schools. Log in using your district SSO credentials.
• Web browser: Open any browser and navigate to https://www.mapleton.us/fs/chat/. Enter your district username and password, or log in via SSO if prompted.

If you are unable to log in or do not see your chat rooms, contact Communications@mapleton.us  for troubleshooting guidance.

Chat rooms – How chat rooms work

As a teacher, you are assigned the Chat Manager role. This gives you moderator-level access to your assigned chat rooms.

• Your rooms are created during implementation. Chat rooms are typically created by Mapleton and are pulled from your Infinite Campus roster. You may also create additional rooms manually as needed.
• Two types of rooms are available. One-way rooms allow only the Chat Manager to post (good for announcements). Two-way rooms allow all participants to send and reply.
• You moderate participant activity. As Chat Manager, you can remove members, report messages, and manage the overall environment of your rooms. Admins maintain oversight at the district level.
• Participants receive translated messages. All messages are automatically translated for families based on their preferred language — no action is required on your part.

Direct messaging – Sending direct messages

Direct messages allow you to have private, one-on-one or small group conversations outside of chat rooms. Use direct messaging to follow up with an individual family or connect with a colleague.

• Open the Direct Messages section, located below your chat rooms list on the main chat screen.
• Select a recipient. Search by name to find a parent, guardian, or staff member.
• Compose and send your message. You may include text, emoji reactions, file attachments, and threaded replies, subject to your district's sharing permissions.

Notifications – Managing notification settings

You can customize when and how you receive chat notifications to suit your schedule.

• Access your preferences. Tap your profile icon in the app or browser, then select Notifications under Preferences.

• Set quiet hours. Specify days and times when you will not receive push notifications — for example, evenings and weekends.

• Choose notification types. Toggle notifications separately for important announcements, chat room messages, and direct messages.

Finalsite App/Chat FAQ

• Subscribing to Schools:
  • Select the Gear Icon, select Schools, and select the schools you wish to subscribe to.
• Following School Posts (news):
  • Select Posts on the bottom menu bar, select the three lines on the top right of the screen, and select the schools you want to follow.
• Following School Calendars
  • Select More on the bottom menu bar, select School Calendars, select the three bars at the top right, and select the school calendars you wish to follow.

• Employee: Single Sign On (contact helpdesk@mapleton.us for assistance)
• Students: Single Sign On (Mapleton email address)
• Parents/Guardians: Email address used for Infinite Campus Parent Portal. Finalsite App will prompt you to create a different password. The password you create is only for the Finalsite App/Chat.

• Parents/Guardians
• Students (grades 9-12)
• Teachers (Chat Managers)
• School leaders (Chat Managers)
• School office staff (Chat Managers)
• Coaches (Chat Managers)

Direct Messages are designed for the parent(s)/guardian(s) and teacher of a student to talk to that student's learning experience. These conversations are personalized to a student. In Direct Messages, parents/guardians and teachers can ask questions and work together to support the student's learning needs.

• Students (grades 9-12) may start a Direct Message with teachers and coaches.
• Students (grades 9-12) cannot start a Direct Message with other students or other parents.
• Parents may start a Direct Message with teachers and coaches.
• Parents cannot start a Direct Message with other students or other parents.
• Teachers/staff can start a Direct Message with students, parents, and other staff.
• Parents and teachers may attach a photo or file to a Chat Room or a Direct Message. Students cannot attach photos or files to Chat rooms or Direct Messages.
• Chat Rooms are group conversations through which teachers and school staff can share information with larger groups of parents/guardians. Chat Rooms are used for announcements and reminders. Follow-up conversations between a parent/guardian and the teacher can be started through Direct Messages.